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Genii Enable

Turn capability into performance with
expert deployment, governance and
Ai assisted training.

Enable accelerates adoption, strengthens capability and ensures
measurable ROI from every Genii solution.

Technology does not create value on its own. People do. Genii Enable ensures that every customer, agent and leader can confidently use Interaction Intelligence and extract the highest level of business value from it.

Enable is your professional services and academy solution that supports your teams before, during and after deployment. You get the right governance, the right frameworks and the right skills to operationalise intelligence across your organisation.

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Why Enable

Confident, successful deployment

Our Professional Services team manages configuration, setup and governance, ensuring your platform is implemented correctly from the start.

Smarter QA and insight capability

Your people learn how to interpret Ai outputs, design effective scorecards, calibrate reliably and turn insight into action.

Operational excellence

We help embed Interaction Intelligence in your daily operations through structured processes, reporting frameworks and defined accountability.

Maximum ROI and long term value

Enable ensures your teams know how to drive measurable improvement using the platform, not just operate it.

Designed for all maturity levels

From new QA teams to experienced insight analysts, Enable gives every organisation the foundation to scale capability.

What Enable Includes

1. Professional Services

Expert setup, configuration and governance

Professional Services handles the technical and operational foundation needed for success.

This includes:

  • Full system configuration
  • Taxonomy design and category structure
  • Workflow and governance setup
  • Calibration frameworks
  • Integration and reporting setup
  • Deployment guidance and best practices

Professional Services ensures your deployment is correct, stable and ready to scale

2. Genii Academy

Skills that empower your teams to deliver insight

The Academy upskills your teams to fully understand and apply Interaction Intelligence concepts.

This includes:

  • Ai assisted QA techniques
  • Understanding and validating automated scoring
  • Interpreting Ai outputs and behavioural indicators
  • Designing smarter QA frameworks
  • Turning insights into business action

Your people leave with the capability to drive continuous improvement independently

Who Enable is for

Enable is ideal for organisations that

Are implementing Genii for the first time

Want to strengthen QA or insights capability

Need consistent governance and calibration

Are scaling automation or moving from manual QA

Want their analysts and leaders to extract more value from data

Require a structured foundation for long term ROI

With Genii Enable you can expect

Faster adoption and smoother rollout

Greater accuracy and consistency

Better use of Ai and analytics

More capable assessors and analysts

Clear processes that support ongoing improvement

Higher performance and measurable ROI

The Enable Advantage

Adoption with confidence

Your teams know exactly how the system works and how to apply it correctly.

Trained analysts and assessors

Your people gain practical skills they can use immediately.

Standardised, governed processes

Consistent QA, reporting and insight flows across your teams.

A future-ready capability

Enable prepares your organisation to scale from traditional QA to analytics and full Interaction Intelligence maturity.

Empower your teams with Genii Enable​

Book a session to discuss your training and deployment needs.

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Book a Demo

Let’s connect for a no-obligation, 30-minute introduction call to explore how we can support each other.

During the call we will:

  1. Understand where you are at and your current challenges & opportunities.
  2. Share success stories from clients we’ve helped.
  3. Offer insights for your Conversational Analytics roadmap.